Crystalbrook Bailey

I am having the unfortunate experience of staying at this hotel where the reception staff left a lot to be desired in terms of friendliness and customer service. While I understand that not all encounters can be perfect, this particular hotel's reception staff consistently fell short of the mark. From the moment I arrived until today, I noticed an air of arrogance from the reception staff. There was no warm greeting or genuine smile or willingness to help. Instead, it is always dismissive attitude and a lack of willingness to assist. It felt as if they were just going through the motions, treating me as if I owed them something rather than being a paying guest. Throughout my stay, I encountered several instances where I required their assistance, only to be met with impatience and an unhelpful attitude. Whether it was requesting information about my room or hotel facilities, the reception staff always seemed inconvenienced by my requests. I had to ask them several times before they would explain things properly. P.S. Breakfast is also awful. The selection of food is miserable. It is absolutely unacceptable for a 5-star hotel.

I had initially intended to stay at another well-known hotel nearby, but luckily I decided against it. A friend of mine happened to be staying there and told me that the hotel was quite outdated. So, instead, I chose to book a room at Bailey. The hotel’s location is incredibly convenient, with just a 2-minute walk to the night market and a 10-minute stroll to the bay. Also the price of the hotel was great, especially since I received a 10% discount for signing up for their membership. The room itself was new and the amenities provided were definitely worth the price I paid. I highly recommend the Crystalbrook brand and I am already looking forward to returning in the near future.

Lovely secure modern hotel in Cairns with super clean rooms. Great check in service from the lady with blonde hair, forgot to get her name. VERY comfy beds in room 210 and a quiet location. Unfortunately AC struggled with the outside heat wave and I found large brown stains on the inner quilt when turning down my bed at night so it's a 4/5.